Privacy Policy
Last updated: March 2026
1. Information We Collect
We collect information you provide directly to us when you create an account, place an order, subscribe to our newsletter, or contact us. This includes:
- Name, email address, phone number
- Shipping and billing addresses
- Payment information (processed securely by Stripe)
- Personalisation details you provide for your orders
- Communications you send to us
2. How We Use Your Information
- To process and fulfil your orders
- To send order confirmations and delivery updates
- To respond to your enquiries and provide customer support
- To send marketing communications (only with your consent, and you can opt out at any time)
- To improve our products and services
3. Data Sharing
We do not sell your personal data. We share information only with trusted service providers necessary to operate our business:
- Stripe — for secure payment processing
- Clerk — for authentication and account management
- Royal Mail / courier partners — for order delivery
4. Data Security
We implement industry-standard security measures to protect your personal data. Payment information is encrypted and processed securely through Stripe — we never store your full card details on our servers.
5. Your Rights
Under UK GDPR, you have the right to access, correct, or delete your personal data. You can also object to processing or request data portability. To exercise these rights, please contact us.
6. Cookies
We use essential cookies to make our website work and analytics cookies to help us improve your experience. You can manage your cookie preferences through your browser settings.
7. Contact
If you have any questions about this privacy policy, please contact us at hello@personalisedgifts.co.uk.