Terms of Service
Last updated: March 2026
1. General
These terms govern your use of the PersonalisedGifts website and services. By placing an order, you agree to these terms.
2. Orders & Pricing
- All prices are displayed in GBP and include VAT where applicable.
- We reserve the right to update prices at any time. The price at the time of order placement is the price you pay.
- Orders are confirmed via email. We reserve the right to cancel orders in exceptional circumstances (e.g. pricing errors), in which case a full refund will be issued.
3. Personalised Products
As our products are personalised and made to order, please double-check all personalisation details before confirming your order. We produce items exactly as specified and cannot be held responsible for errors in information you provide.
4. Delivery
Estimated delivery times are provided in good faith but are not guaranteed. We are not liable for delays caused by Royal Mail or third-party couriers. For full delivery information, see our Shipping & Delivery page.
5. Returns & Refunds
Due to the bespoke nature of our products, we cannot accept returns for change of mind. For faulty or incorrect items, please see our Returns & Refunds policy.
6. Intellectual Property
All content on this website, including images, text, logos, and designs, is the property of PersonalisedGifts and is protected by UK copyright law. You may not reproduce, distribute, or use our content without written permission.
7. Limitation of Liability
To the fullest extent permitted by law, PersonalisedGifts shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
8. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact
For questions about these terms, please contact us.